Contact Us
We’d Love to Hear From You ♡
Have a question about PupCloset, one of our products, sizing, or an existing order?
Our customer care team is here to help make your experience as simple and pleasant as possible.
Whether you are trying to choose an outfit for your little companion, need assistance understanding product information, or have a question regarding an order you have already placed, please feel welcome to contact us.
Customer Support
PupCloset.store
Email: support@PupCloset.store
Phone: (888) 331-6133
Address:
1414 R. Notre Dame O
Montréal, QC H3C 1K8
Canada
How Can We Help?
You may contact our team regarding questions about product information, sizing guidance, order details, shipping, returns and refunds, or general store inquiries.
For questions concerning an existing purchase, we recommend including your order number and the email address associated with your order in your message. Providing these details can help us understand your inquiry and assist you more efficiently.
If your question concerns sizing, please include the product you are interested in and, where possible, your pet’s relevant measurements. Since sizing may vary between individual products, we recommend reviewing the size information displayed on the specific product page before placing an order.
Product & Sizing Questions
Finding a beautiful outfit is the fun part. Finding the right size is just as important.
If you are unsure about sizing, please review the measurements listed on the relevant product page and compare them carefully with your pet’s measurements.
Because pets vary considerably in body shape and proportions, we cannot guarantee fit based solely on breed, age, or weight.
Our team will be happy to help you understand the sizing information available for a product, but the final size selection remains the customer’s responsibility.
Order Support
Already placed an order?
When contacting us about your purchase, please provide as much relevant information as possible. This may include your order number, the product concerned, and a short explanation of your question.
If your inquiry relates to an issue with an item received, additional information or photographs may be requested where appropriate so our team can better understand the situation.
Please avoid sending sensitive payment information by email.
Returns & Refunds
If you would like information regarding a return, refund, cancellation, or another post-purchase matter, please review the applicable policies available on our website.
If you still need assistance after reviewing those policies, contact us at support@PupCloset.store and include your order information.
Our team will review your inquiry in accordance with the terms and conditions applicable to your purchase.
General Inquiries
Have a question that does not fit into one of the categories above?
That is perfectly fine.
You can still reach us by email or phone using the contact information provided on this page. Whether you have a question about our store, our collections, or your shopping experience, we will be happy to point you in the right direction.
A Note From PupCloset ♡
Every message comes from someone who cares about their companion, and we appreciate you taking the time to reach out.
PupCloset was created to make pet fashion feel charming, joyful, and easy to explore. We want that same feeling to continue whenever you contact our customer care team.
Thank you for visiting PupCloset.store and allowing our little boutique to become part of your companion’s wardrobe.
PupCloset.store
Sweet Styles for Your Sweetest Companion.
Customer Care: support@PupCloset.store
Phone: (888) 331-6133
Address: 1414 R. Notre Dame O, Montréal, QC H3C 1K8, Canada