Shipping policy

PupCloset.store Shipping Policy

Last Updated: August 10, 2026

At PupCloset.store, we know the excitement of finding the perfect little outfit for your companion. Our Shipping Policy is designed to explain what happens between checkout and the moment your PupCloset order reaches you.

1. Shipping Coverage

PupCloset.store offers shipping to eligible destinations supported by our checkout and delivery network.

Our current store offering includes free standard worldwide shipping on eligible orders.

If a particular destination cannot be serviced, this may be indicated during checkout or communicated after order review.

2. Estimated Delivery Time

Our typical estimated delivery timeframe is approximately:

7–10 business days

This estimate generally refers to transit after the applicable processing stage and may vary according to destination, carrier operations, customs procedures, holidays, weather, and other circumstances.

Delivery estimates are not guaranteed arrival dates unless explicitly stated otherwise.

3. Order Processing

Orders may require processing before shipment.

Processing can include payment verification, inventory confirmation, order preparation, packaging, address review, and handoff to the applicable logistics provider.

Orders placed during weekends, holidays, or high-volume periods may require additional processing time.

4. Free Worldwide Shipping

Eligible orders receive standard shipping at no additional shipping cost.

Free shipping applies to the standard delivery method offered by PupCloset.store.

If expedited or premium delivery options become available, those services may involve additional charges that will be displayed before purchase.

5. Tracking

Where tracking is available, customers may receive tracking information after shipment.

Tracking systems can require time to update after a shipping label has been created or a parcel has been transferred to the carrier.

A temporary lack of tracking movement does not necessarily indicate that a package has stopped moving.

6. Shipping Address

Customers are responsible for providing complete and accurate delivery information.

Before placing your order, please verify:

Recipient name

Street address

Apartment or unit number where applicable

City

Province, state, or region

Postal or ZIP code

Country

Relevant contact information

If you discover an error after ordering, contact support@PupCloset.store immediately.

We will make reasonable efforts to help, but address changes cannot be guaranteed once processing or shipment has begun.

7. Multiple Packages

Orders containing multiple items may occasionally arrive in separate packages.

This can occur when items are prepared or fulfilled separately.

If your order arrives in multiple shipments, tracking information may also be provided separately.

Receiving one parcel does not necessarily mean that the entire order has been delivered.

8. International Orders

International shipments may be subject to customs procedures and local import requirements.

Depending on destination and applicable law, duties, taxes, import fees, brokerage fees, or similar charges may apply.

Where such charges are not collected during checkout, they may be assessed by local authorities or carriers.

Customers are responsible for understanding applicable local import requirements unless otherwise required by law or stated during checkout.

9. Customs Delays

Customs authorities operate independently from PupCloset.store.

International packages may occasionally be held for inspection, documentation, assessment, or other customs procedures.

Such delays can extend delivery beyond the typical estimate.

We cannot guarantee the duration of customs processing.

10. Carrier Delays

Carriers may experience delays due to weather, transportation disruptions, seasonal demand, public holidays, operational issues, natural events, or other circumstances.

If tracking shows an unusual delay, please contact us and we will assist with available information.

11. Delivered but Not Located

If tracking indicates that your package has been delivered but you cannot locate it, first check around the delivery location, mailbox, reception area, parcel locker, building management, household members, and nearby safe locations.

Carriers sometimes mark packages delivered shortly before final physical delivery.

If the parcel remains missing, contact the carrier where appropriate and notify us at support@PupCloset.store.

We will review the circumstances and assist according to available carrier information, our policies, and applicable law.

12. Lost Packages

If a shipment appears to be lost in transit, contact our customer support team.

We may need to review tracking records or communicate with relevant logistics providers.

Where a package is confirmed lost and responsibility rests with us under applicable policy or law, an appropriate remedy will be provided.

13. Damaged Packages

If your package arrives visibly damaged, document the condition when reasonably possible.

After opening the parcel, inspect the merchandise.

If the product itself is damaged, contact us promptly with your order number and appropriate photographs.

We will review the issue according to our Return & Refund Policy.

14. Incorrect Products

If you receive an item materially different from the product ordered, contact us promptly.

Please provide your order information and photographs where reasonably necessary.

We will work to resolve verified fulfillment errors.

15. Refused Shipments

Please avoid refusing a delivery unless instructed to do so by our customer support team.

Refused packages may be routed through carrier systems that make recovery or refund processing more complicated.

Contact us first whenever possible.

16. Unclaimed Packages

If a package is returned because it was unclaimed, additional delivery arrangements may be required.

Customers should monitor tracking information and respond to carrier notices where necessary.

17. Incorrect or Incomplete Addresses

Packages returned because of an incorrect address may require reshipment or another resolution.

Additional shipping costs may apply where legally permitted if the incorrect address was supplied by the customer.

We will review individual circumstances fairly.

18. Delivery Estimates During Peak Periods

During holidays, major promotions, carrier peak seasons, or extraordinary demand, both processing and delivery may take longer than usual.

We recommend ordering sufficiently early when purchasing for birthdays, holidays, photographs, trips, or other time-sensitive occasions.

19. Changes or Cancellations

If you need to modify or cancel an order, contact us promptly.

We cannot guarantee changes after fulfillment processing has begun.

Once an order has shipped, address changes or cancellations may no longer be possible.

20. Delivery Responsibility

Risk and responsibility for shipments will be determined in accordance with applicable law and the terms relevant to the transaction.

Nothing in this Shipping Policy is intended to transfer risk to a consumer earlier than legally permitted.

21. Customer Support

If you have questions about shipping, contact:

PupCloset.store
1414 R. Notre Dame O
Montréal, QC H3C 1K8
Canada

Email: support@PupCloset.store
Phone: (888) 331-6133

When contacting us about an existing shipment, please include your order number so we can assist you efficiently.

Our goal is to make the journey from our little online boutique to your companion’s closet as smooth as possible.